Fostering a collective movement

Driving a collective movement

Valrhona is above all story about people. Beyond being just a chocolate company, our strength lies in the ties we create between producers, collaborators and customers. This was thrown in relief in 2020.

By separating us, the pandemic showed us the importance of human connection. Over the course of the year, we have seen communities come together in the most difficult of times and we have found new ways to work and be together, even when we are separated.

At Valrhona, our suppliers, staff and clients stood by us during hard times. We too, did our best to offer our support to them in turn. It is these bonds that have enabled us to get through the past year, and that will ensure that in the future we will be able to help improve farmers’ livelihoods and support clients to shape a sustainable and creative world of gastronomy.

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Our objectives and progress

100% of employees

to have a CSR objective by 2021

13% of employees

including salespeople, trained in CSR

100% of suppliers

have signed our Responsible Purchasing Charter

678,428 of donations

throughout the year

Employees

Valrhona's mission can only be achieved if its strategy is built and deployed in a logic of co-development and synergy with Valrhona's major stakeholders.

We involve the latter throughout our value chain, taking into account their expectations and the challenges of our businesses, starting with our employees.

Suppliers

As a buyer, it is Valrhona’s responsibility to understand the sector and successfully manage every different aspect of our supply chain.

We have therefore forged strong relationships with our suppliers so that we can co-create a sustainable value chain, long-lasting trust-based relationships, and a shared approach founded on continuous improvement.

Valrhona has its duty to raise suppliers’ awareness about future issues and sustainable practices, as it is this that will enable them to support our company’s development.

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Customers

It is Valrhona’s responsibility to satisfy every type of customer, whatever their needs.

Valrhona’s 40,000 customers expect not just unique, top-quality products but also, in an increasing number of cases, real support and greater information about the food industry of tomorrow.

Valrhona is doing everything in its power to meet these needs by working with others to create a responsible industry, right down to the consumer level.

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Our other pillars